Life’s too short not to be happy…. and if you’re not happy with your purchase – then we’re not happy! However, that being said – we’re a small business, supporting small artisans, and small batch production – so please respect our need to have a restricted return policy. Please scroll down to your section: online orders or in-store purchases for return details.
We appreciate your understanding on this, as we are not a large box store and are working our butts off in order to continue to offer a bricks and mortar store, while also growing our online business.
Merchandise purchased in store may be returned for STORE CREDIT ONLY within 14 days of the original purchase with the original receipt. Items must be in original packaging with tags and be unused in the same condition as sold. NO RECEIPT, NO RETURN. No Common Utopia tag, no return. We cannot offer refunds for in-store purchases.
Special return extensions are granted during holiday shopping times, which is communicated at time of purchase – please note at the time of purchase if you will need an extended return policy. Holiday gifts purchased in-store 11/20/17 – 12/25/17, can be exchanged for store credit before 1/7/18 with a printed receipt. We cannot accept returns or exchanges for holiday purchases after 1/7/18.
To be eligible for an in-store return, your item must be unused and in the same condition that you received it, including original packaging and tags. Please note that Common Utopia may refuse a return due to damages, pulls, nicks, marks, cracks, chips, missing tags, missing Common Utopia price tag, wrinkles, stains, and more. Once a product has left our retail store, damages that occur on the product are the customer’s responsibility. Return fraud is a growing crime and retail stores, including cross-retailer return fraud. Several types of goods are exempt from being returned or exchanged, including vintage items, sale items, food, gift cards, health and personal care items, and some paper goods. Items purchased using certain coupons are not eligible for return or exchange. Items purchased at 20% or higher are not eligible for return or exchange.
Items must be returned to us within 14 days of the original purchase date to be eligible for refund (online purchases only). Customer is responsible for coordinating return shipping and covering the cost. We are not responsible for packages lost or damaged in return shipment back to us. We encourage you to use tracking and in most cases, insurance.
Please include all original packaging, tags, receipts, and gift wrap and mail your return to:
3501 Jack Northrop Ave, Suite #MQ854, Hawthorne, CA 90250
Items purchased online can be dropped off at the store, but please note that our sales staff do not have access to our web store transactions, and are unable to process returns or exchanges on the spot. If you are dropping off your item for a return, please include all original packaging, receipts, and leave tags on. Please note exchanges in-store for online orders must be coordinated in advance by emailing firstname.lastname@example.org.
Online returns will be processed within 10 days of arrival or drop off. Certain credit card companies can take up to 15 days after this to reflect refunds. If it has been more than a month since you mailed your item back to us, and have not seen your refund reflected on your card, please contact us immediately.
Items that are received after 14 days from the original purchase will not be eligible for a regular return, refund, or exchange. We will contact you when receiving a late return on restocking fees or whether the item will need to returned to you. We are not responsible for covering the return shipping to you in the event of late returns. Items that are received without all tags attached and original packaging may not be accepted for return, due to the increase in return fraud.
We appreciate your understanding as we try to support the work of craftsmen and entrepreneurs.
Special return extensions for online purchases are granted during holiday shopping times – please note at the time of purchase if you will need an extended return policy. Online orders placed between 11/20/17 and 12/25/17 must be received back to us before January 7, 2017 to be eligible for return.
Please do not hesitate to get in touch at email@example.com if you have any questions regarding returning your order.
Incorrect Item, Damaged Merchandise, etc.
INCORRECT ITEM, DAMAGED MERCHANDISE, ETC
Please let us know within 3 days of receiving your item if there is a problem with your shipment – i.e. wrong size shipped by mistake or the item is damaged. Please simply email us at firstname.lastname@example.org. If you suspect the damage is from shipment, please hold onto the box and shipping materials, as for insurance claims with our carrier, we may have to provide specific detailed photographs of the damage. They certainly do not make it easy for us.
RETURNS OF GIFTS
All returns and exchanges (in-store and online) require a receipt. If you are returning or exchanging a gift you received, please make sure to secure a receipt from the gift giver. Gift items purchased in-store are only eligible for exchanges or store credit. For the return of online gifts, please email us at email@example.com.
LOST OR MISSING SHIPMENTS
Common Utopia is not responsible for lost of stolen packages. We will do everything we can to help recover a package, but unfortunately stolen packages are happening more and more often, due to the prevalence of online retail. If a package has been noted as delivered, we are unable to file an insurance claim through USPS or UPS, as this is “proof of delivery.” If you receive notice that your package has been delivered, but is it nowhere to be found, please contact neighbors, roommates, co-workers, doormen, and landlords in the event that they have grabbed the package for you. Delivery services do not take responsibility for deliveries once they are delivered to the address noted.
Both USPS and UPS recommend that you contact local law enforcement and speak with your local delivery teams. It is likely you’re not the only one in your area that was affected that same day. We also encourage you to deliver orders to work places or locations where someone is present to accept your package in-person.
If your package is missing, but tracking shows that the package is still in transit, then we can file a claim to locate this package or get compensated for the lost merchandise and shipping costs. In this event, we will refund your order back to you. Please note that at sometimes of year and during weather advisories, packages can be delayed for more than 10 days in transit. Please contact us at firstname.lastname@example.org. We will get started with contacting the delivery service to help locate your package.
Thank you for your business; it means so much to us and all of the entrepreneurs we support!